A380 FAQ – answers to all your questions Answer Here

Signing up with a380 requires just three things: (1) an active Bangladeshi mobile number, (2) a strong password, and (3) your full name. Registration is completely free and takes only 2 minutes. Please note that you must be 18 years of age or older.

For KYC verification, you'll need to submit photos of both sides of your National ID (NID) or passport, along with a selfie. Upload your documents via Account Settings. Verification is typically completed within 24 hours. KYC is mandatory for withdrawals but not required for deposits or betting.

No, only one account is permitted per person. Creating multiple accounts using the same mobile number, bank account, or ID will result in permanent suspension of all associated accounts, and balances may be forfeited.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number to receive an OTP, then use it to set a new password. The entire process takes just 2–3 minutes.

Five consecutive incorrect password attempts will temporarily lock your account for 30 minutes. For further issues, email support@a380.run or reach out via live chat. Your account will be restored promptly after identity verification.

Yes, though for security reasons this cannot be done directly. Contact the support team, provide identity verification (NID), and they will update your number — typically completed within 24 hours.

a380 currently supports three popular mobile banking methods: bKash, Nagad, and Rocket. All three can be used for both deposits and withdrawals. More payment methods are planned for the future.

The minimum deposit at a380 is ৳500, which also activates your welcome bonus. There is no maximum limit, though large deposits may require identity verification.

Deposits via bKash, Nagad, and Rocket are typically credited to your a380 account within 1–5 minutes. Late-night transactions (after midnight) may take slightly longer. If more than 15 minutes have passed, contact Support with your transaction ID.

If a deposit fails, first check your mobile banking app to confirm whether the amount was deducted. If the money was deducted but hasn't appeared in your a380 account, contact support with your transaction ID. The amount will be refunded within 3 business days.

a380 does not charge any fees on deposits. However, bKash, Nagad, or Rocket may apply their own transaction fees in accordance with their respective policies.

No special steps are needed. Simply make your first deposit using any supported payment method, and the 100% Welcome Bonus will be credited to your account automatically. If you have a promo code, make sure to apply it before completing the deposit.

Withdrawals at a380 are typically processed within 15–30 minutes, and all withdrawals are confirmed within 24 hours. Processing may take slightly longer at night or on holidays. Completing KYC verification ensures the fastest withdrawals.

The minimum withdrawal amount is ৳500. The daily withdrawal limit depends on your account tier. Standard members can withdraw up to ৳50,000 per day, while VIP members enjoy a higher limit.

If your withdrawal hasn't arrived after 24 hours, contact the support team. Provide the request time, amount, and payment method. If your KYC is incomplete, your withdrawal may be on hold — complete the verification first in that case.

Bonus funds cannot be withdrawn directly. The welcome bonus carries just a 3x wagering requirement — meaning you need to place bets totalling 3 times the bonus amount. Once met, the bonus is automatically added to your main balance and becomes withdrawable.

For security purposes, withdrawals can only be made to your registered mobile number. If you need to withdraw to a different number, please contact Support to update your payment number and complete identity verification first.

Make your first deposit of ৳500 or more after registration and a 100% bonus will be credited to your account automatically. For example, a ৳1,000 deposit earns you a ৳1,000 bonus. Maximum bonus is ৳5,000, valid for 30 days.

A wagering requirement refers to how many times you must bet the bonus amount before you can withdraw it. For the a380 Welcome Bonus, a 3x wager means if you receive a ৳1,000 bonus, you need to place ৳3,000 in bets (on any game) before the bonus can be withdrawn.

Every Monday, 10% of your previous week's net losses is credited to your account as cashback. There are no wagering conditions on this cashback — you can withdraw it directly. A minimum of ৳1,000 in bets during that week is required to qualify.

You'll find your referral code in your Account Settings. When a friend registers using your code and makes their first deposit, you'll receive a ৳200 bonus. This applies to every successful referral with no limit.

Any unused bonus expires automatically once the validity period ends. Your original deposit balance remains unaffected. You'll receive a notification before it expires — make sure to use it in time.

Generally, only one bonus can be active at a time. However, cashback bonuses can be combined with other bonuses. Always check the terms of each promotion — some offers do allow multiple bonuses to be used together.

a380 offers live Sports Betting (cricket, football, tennis, badminton), lottery, virtual sports, casino games, slots, and Live Casino. With 500+ games in total, all available once you log in to your account.

Live betting means placing bets while a match is in progress. Log in, go to the Sports Betting section, and select the "Live" tab. You'll see real-time odds that update every moment — make quick decisions and confirm your bet.

The minimum bet in most games is ৳10. Sports Betting starts from ৳20. Lottery ticket prices vary by draw. Maximum limits depend on the game and your account tier.

Yes! The entire a380 platform is mobile-optimized. You can play all games from any smartphone browser, and it works seamlessly on both Android and iOS — no separate app download required.

After logging in, go to the "Analytics" section or view your complete betting history from the dashboard. You can see wins, losses, your biggest win, and per-game statistics — helping you bet smarter.

a380 uses 256-bit SSL encryption to keep all data secure. Your personal information is never shared with third parties. Regular security audits are conducted, and you'll receive an instant alert for any suspicious login activity.

Go to Account Settings → Security → Two-Factor Verification and enable 2FA. After that, you'll receive an OTP on your mobile with every login. Once enabled, no one can access your account even if they know your password.

Change your password immediately and notify Support. The support team will terminate all active sessions on your account and conduct a security investigation. If funds were lost and hacking is confirmed, compensation will be arranged.

Your personal information is only accessible to authorized a380 staff, and only when necessary. We do not share your data with third parties. Please read our Privacy Policy for full details.

There are three ways to reach us: (1) Click the live chat button in the bottom-right corner of the website — the fastest option; (2) Email us at support@a380.run — you'll receive a reply within 24 hours. Bengali is supported across all channels.

The a380 support team is available 7 days a week, 24 hours a day. You can get help via live chat even at 3 AM. Service is uninterrupted during Eid and other public holidays.

Email your complaint or feedback to support@a380.run or let us know via live chat. Every complaint receives a ticket number and is resolved within 48 hours. We take every piece of feedback seriously.

Visit the Responsible Gaming page for full details. To set deposit limits, request self-exclusion, or seek assistance, contact responsible@a380.run. All communications are kept strictly confidential.